Heading contains your name, address, email address and mobile number. Resume - Sample Resume For Call Center Job - call center resume - Best sample resume For call centre jobs - you can download easily A functional resume is used if you are a new graduate and have very less or no work experience. As this resume format focuses on work experience, it should be only chosen by the well-experienced candidates. It will come in handy once the interviewer asks, “Tell me something about yourself that isn’t on your resume.” And yes, they ask this. A good resume is easily legible, readable and well managed with relevant titles and headings. Tips and examples of how to put skills and achievements on a call center resume. 2. The idea seemed so foreign to him he would have declared I was an alien right then and there. Now in this digital era, many reputed companies use this system to ease the selection process of job applications. If No then don’t worry because we have your back. Keywords: student Call Center resume, template, centre, graduate, school leaver, college, sample, example, layout, CV, graduate, resumes … Call Center Representative Resume Example. You can easily find out the progression of a career. 7 Quick Strategic Changes In Your Resume Format You Can Do Right Away! I wouldn’t say that a kickass call center resume resume is all what it takes to get the job. A chronological resume is used when you have been working in the same industry and you are applying for another job within the same space. Sample Call Center Resume Objectives. Objective. A long call center resume doesn’t always mean it’s good. In case of highly experienced, one more page can be added but it is best to not extend it further. On similar lines, developers have used HTML based resumes, animators and filmmakers have used video scripts, UI/UEx developers have used interactive flash files, and so on. If you have no job experience, put your summer jobs, internships, and any other activities you’ve joined in that shows you’re a responsible human being and have contributed or accomplished something. The recruiter prefers this format because it has a simple and neat layout because he/she can get a quick idea about your experience and skills. We suggest if you are including objective in your resume, make sure it is directed and specific to the employer. Here the job role-related skills, qualifications are listed first, and the work-experience is written below without elaborating it much. It’s actually very simple. This format gives the most weightage to work experience section which is mentioned before skills and education. In short, you wanna pay attention to your resume if you want the job. Jan 2016 – Feb 2018 or Feb 2018 – Present, for current job) in each job entry. It easily registers and doesn’t take a long to process for a busy interviewer. The finest way of highlighting your skills and qualifications. Make sure the dates and the years are dated correctly. Some employers may think that you have used this format for hiding your shortcomings in your work experience. Sample answer: “I know that a call center is where people ask for support when they’re facing some issues and problems with a product or service. If you get it wrong, you wouldn’t get an interview. So, here are some of the ultimate tips that will help you out to build an impressive resume. Let us give you a hand with our downloadable example and expert writing tips.. For example, an Intensive Care Unit Registered Nurse, people in the field of data entry, and Secretary/Assistant can use this resume format. It eases their job and selects the resume on behalf of them, which matches their current openings. Even if your hobby is super cool, you can instead save it for your interview. The format should provide the required information strategically and clearly. This infographic-style … Skills - Add your skills related to the job opening and other skills too, to make an impression. That said, why don’t you take the time to polish your resume now? Young professionals in creative profiles have started the trend of using visual resumes, especially graphic designers and writers. You can edit this Call Center Agent resume example to get a quick start and easily build a perfect resume in just a few minutes. Different resume formats are also important to show information in different ways to emphasize the connection of a candidate with the job profile, organization, and industry. Biodata follows the format of a functional resume while CVs can be made with either combination resume or chronological resume. It's needy but doesn't offer much. This format is less confusing as compared to Functional format, and it also highlights the candidate’s strength. In this resume format, one can get a quick overview of everything they want to know. Build My Resume … You can also use action verbs. Call Center Resumes. It’s where representatives help customers with the best of their ability to find answers to their questions and fix issues they’ve encountered while using the product or service. Make your resume legible, readable and well managed with relevant titles and headings. That said, I’ve created a call center resume sample for you to download. A diligent applicant prepares for the worst. Objectives are less common nowadays than career summaries, but if you can create an objective that … Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. Distributing information in shorter points, giving proper headings, aligning text on the left margin and other best practices make the resume look good and attractive. If the recruiter mentions the other file format such as DOC, DOCX then save as that file only. Keep reading it to find out about ATS-friendly resume. JP Morgan and other bank call centers are very strict with discrepancies with your job timeline. Cool Information And Facts For Your Best Call Center Resume Sample Job Resume Samples Resume Customer Service Resume . Lack of work experience is often the obstacle to developing a persuasive entry-level resume. Just write, “A ___ position.”. This is the best resume format for candidates who are into changing careers and freshers. It is often provided with instructions or sample text and needs a rigorous edit to make it useful. But attitude is the key quality companies need in their agents. A resume is considered good if it looks neat, simple, well-managed, and is easy to read and skim through without missing important information. Call center skills for cover letter The system needs to parse your data to make it searchable and visible to the recruiter. There are various kinds of resume formats that can be used. Seeking to join a Call Center where I can utilize my sales and management expertise to lead profit and productivity to the highest levels. There are three types of formats of resume preferred and recommended by most of the recruiters. This tells the hiring manager that you have an active interest in working with the organization. Also, your resume aims to express the journey of your professional life. The applicant tracking system (ATS) scan, sort or rank the resume for recruiters who receive hundreds of job applications. They have more things to think about. Biodata is a very short document with basic factual information only while resume and CV present the same information in more details. Interviewers don’t read your resume word by word. These are chronological resume format, functional resume format, and combination resume format. One should only list hobbies if they are professionally relevant. You can also develop your customized format from scratch. If you continue to use this site we will assume that you are happy with it. Standard resume formats solve this problem beforehand. First, a traditional college student resume objective: What's wrong with it? The strongest Call Center Agent resume samples mention skills such as listening and communication abilities, problem analysis and solving capacity, customer service orientation, adaptability and resilience. A resume written from the view point of a student or person who has little relevant work experience and focused on getting a job in a call center. Make sure you convey your positives and strength in the most excellent way possible. Curriculum Vitaes contain very detailed information while resumes have brief descriptions only. The primary differences between the three are: Grab recruiters attention within 8 secs with a Good ResumeTry our Resume BuilderBuild resume. Don’t express a five-sentence thought when you can express just the same in one clear sentence. You can also use some creativity with these but keep it limited and uncompromising on its utility. In order to get the job in the call center, it is important to make a resume, which makes a person stand out in the crowd. As this resume format focuses on work experience, it should be only chosen by the well-experienced candidates. Let’s know how to write: As the name says it all, it is the combination of the above two mentioned formats namely chronological resume format and functional resume format. How to write a call center resume that will land you more interviews. August 2011 to Current Mercy Medical Center - Des Moines, IA. You're the person who's a visual learner, loves doodling, and has a knack for color coordination. If the system does not parse your resume the hiring manager would never be able to come across your resume even if you are qualified for the position. In short, you wanna pay attention to your resume if you want the job. Some employees can be suspicious about about where you were during your unemployment. Also, abide by the rules. Otherwise, a person might get confused especially when applying for the very first time. Essential Tips to Format a Professional Resume, Difference Between Resume, CV and Biodata, 3 Ways To Self Evaluate Your Resume Format And Content. As skill section the key part of this resume format. Here we have explained in detail which type of format suits you and what points to keep in mind while building an impressive resume. As work experience is the main part of chronological resume format, here we are describing how to write it: This format allows a candidate to put his/her best foot forward. A resume is a summarized document which represents a job seeker’s professional background and skills for a prospective employer. With the help of a resume sample for the call center, it is possible to follow a certain format. Resume formats are important, especially the resume types that are mainstream due to their simplicity, targeting, and utility with job applications and their processing. Don’t use the exact form given to … Copyright © 2020 PisoPinoy.com. For example, the Food inspector, Hairstylist, and Yoga instructor can use this format. Obtain a Call Center position with ABC company to utilize strengths in customer service and verbal communication. Click here for a more basic format sample. Call Center Representative Inbound Intermediate Resume Examples & Samples Communicate with nursing, dietitians, and food service staff in regards to the patient's room service experience Visit patients who may not be able to communicate via telephone as well as … For an applicant with no job experience: Include the awards you received in school, some of the organizations you’ve joined in, your skills and everything you’re proud of that relates or could contribute to the job you’re applying for. It is important to understand that these resumes are not accepted everywhere and should be used with care. Also, start the sentence with an action word. So you want to highlight the important and relevant parts. This format is suggested for the candidates who have solid work experience and have continuous growth in their career. Initially, write about your current job or most recent job followed by second last, third last, and so on. How to describe your experience on a resume for a call center to get any job you want. This resume template designed by Federica Procaccino is a great choice for a call center agent with a background or interest in design. This format is the exact opposite of the chronological format. Resumes and CVs are mainly used for job applications and academic applications or similar professional use. A combination resume is used when if you have skills developed outside your area of expertise, have career gaps or changing profession. Call Centre Jobs Resume - Sample 3. Lucky. It is also best suited for the job hunters who have a gap in their work-experience or have limited work experience. It is recommended that the resume should always be saved as a PDF file because it keeps the content intact. Image Result For Resume Format For Ab Seaman Latest Resume Format Best Resume Format New Resume Format Entry Level Resume - General : This sample resume puts the focus on unpaid positions, from volunteer work to extracurricular activities, to build up the candidate's experience and demonstrate her responsibility. Every format has its pros and cons and it is difficult to find out which format works best for you. Even if you would, your bad resume will already discredit you in a way. Describe your job responsibilities and achievements (only important ones) in 4-5 bullet points under each job entry. Instead, they scan it as fast as their tight schedules can allow. It includes the proper alignment, headings, and formats, and some pop of colors if you like to print it colored. Every employer has a different perspective. During these times, they need more agents, and they’re desperate to hire anyone who knows how to speak English. Your call center resume decides your interviewer’s first impression on you. 1. Your call center resume objective should be clearly defined, original, and to the point. It wastes space and isn’t relevant anyway. It all boils down to one thing: make it easy for the interviewer to absorb what’s in your resume and notice the important things she should notice about you. For one thing, you need to polish your English from accent, pronunciation, grammar, down to the very last detail. Entry Level Customer Service Resume. Bosses are hammering interviewers to get more qualified people on-board as they can. Make sure the hobbies project skills and personality traits related to the job you are applying for. This site is not sponsored by Facebook. In this case, they could care less about your resume. It is not recommended by recruiters as it is the opposite of chronological format. Moreover, for freshers, a single-page resume is acceptable and for experienced two pages resume serves the purpose. 1. Employers prefer resumes with 1 or 2 pages. Write an engaging Call Center Representative resume using Indeed's library of free resume examples and templates. The call center resume sample presented above shows you the typical call center resume format. When it comes to creative resumes, there are no specific formats. Full Name [Street, City, State, Zip] | [Phone] [Email Address] CALL CENTER AGENT. Here’s a complete guide and example on how to write an effective resume for call center applicants that gives you a better chance in landing your job plus, a free call center resume download in the end. This section plays an extremely important role in this format. Just a f… Here’s a complete guide and example on how to write an effective resume for call center applicants that gives you a better chance in landing your job plus, a free call center resume download in the end. Use a word template to start your resume and choose amongst the type of resumes mentioned above. They are usually used in job applications, academic applications, and similar documentation. Call Center Representative Advice. The trademarks, names and logos are the property of their respective companies. If you send out dozens of applications for jobs as a call center representative, but you have a poorly crafted resume, you may not get a single call back. Call center resumes should clearly present the skills and strengths you can bring to the call center job. But also, do not cramp the text in the document; leave ample spaces between lines, paragraphs, and other elements in the resume. Also, recommended for making career changes. Also, objective statements work better without the heading 'Objective' or something else. Top 20 Call Center Resume Summary Examples you can use. Parts of a Call Center Resume … Received 3 customer service awards for high customer ratings of 95%+. Provide support to to users on all approved computer applications and hardware. Top 22 Call Center Resume Objective Examples to Boost your Resume. Call Center Sample Resume With No Experience Philippines Call Center Resume Resume No Experience . Not preferable for candidates who have no standard progression in their career. Having an objective statement in your call center resume is the best way to grab the attention of a recruiter and get him/her to go through it, and ultimately call you up for an interview. To build an attractive resume, you need to find out the best resume format. They love it. Do not make your resume longer than two A4 size pages. Firstly mention the main skills you are mastered in, like technical skills - In this section, you can specify the skills related to the job position. Don’t include your high school and elementary school. Adapt this entry level customer service resume for your own use. Call Center Resume Sample Companies in numerous industries hire customer service professionals for their call centers. Call Center Customer Service Representatives answer incoming calls from customers, ... See our sample Call Center Customer Service Representative Cover Letter. In addition, you need to keep it short—one sentence is usually enough. For example Software Engineers, Customer Service Representative, Sales Manager can use this format. Even if your hobby is somewhat related to the position you’re applying for, consider leaving it out. But have you heard about an ATS friendly resume? Call Center Agent Resume Example A proven job specific resume sample for landing your next job in 2020. Objective : Over 5 year experience supervising and dedicated management professional with extensive hands-on experience in: Strategic Management and Planning Resources Allocation Problem solver Managing trusting relationships Leadership Techniques Strong work ethics. Call Center Resume Job Description Example—No Experience . Fluff is a long piece of writing that’s consists of big, fancy, complicated words, but overall lacks substance. These were the tips to always have in mind while formatting a resume. So, let’s hop to the conclusion of choosing the correct resume format. However, it is not recommended to have a CV longer than 3-pages unless you are highly experienced. Resolved customer complaints at Taylor-Gibbs Landscaping. Apart from it, recursive or multiple grammatical and spelling mistakes can result in bad impressions. READ: 14 Most Common Call Center Interview Questions and Answers This one works for the ones who have transferable skills and with diverse working history and freelancers who have little professional experience. Received two letters of … A resume format is a sample resume that can be edited and filled with the required details. As you write your resume, include your call center skills as you describe your past job responsibilities. Call Center Agent Resume. This is the time when landing a job offer is tougher. Formatting and layout hold a lot of value in the resume building because the first impression is the last. Also, if there’s a big gap of unemployment between two jobs, prepare an explanation about it. It can be used even by applicants without experience. You can also create a separate skills section on your resume that lists all of the skills you have that are relevant to the role you're applying for. Call Center Agent Resume Example. A call center resume example better than 9 out of 10 other resumes. They put more emphasis on resumes and strict standards— things they would have ignored when they’re mass hiring. Search it in Google and you’ll see them from basic to customized ones. The functional resume format emphasizes the skills more than work-experience. There are well identified competencies required for success in a call center job, highlight these in your resume. Composing simpler sentences, using appropriate vocabulary, highlighting or underlining important phrases, and similar practices with content will make it readable and legible. Interviewers don’t appreciate reading a long resume full of fluff. Convenience. polish your English from accent, pronunciation, grammar, Call Center Job Hunting Tips for Beginners, How to Improve Your English Accent and Land a Call Center Job, 32 Mistakes Call Center Applicants Should Avoid to Land the Job, The Story of a Call Center Applicant Who Landed His Job Offer, Best Laptops for Filipino Freelancers on a Budget, Learn From the Top E-commerce Sites of 2020, Get Organized With Monday Project Management, Understanding the Concept of Strategic Risk in Business, How to Have a Competitive Advantage in an Online Business, How to Make Money Hosting Airbnb Experiences, Discover the Top Tech Companies to Work For, Use Social Media Scheduler to Perfectly Time Posts, Discover the Best Day to Post on LinkedIn, The Advantages of Working with an Online Business Broker, Helpful Tips for Building an Online Store, Things to Consider Before Creating an Online Business, How to Ensure a Great Customer Service Experience, Here is How to Increase Client Satisfaction with a Website, How to Increase Social Media Engagement For a Business, Use These Bingo Sites to Make Money Online, Keep Up With Content by Using Blog Writing Services, Earn Money Online With the Best Blog Hosting Sites. An employment gap can be easily visible in this format. In fact, the U.S. Bureau of Labor Statistics predicts call center positions to grow 10 percent between now and 2024 – that’s 252,900 new jobs! Many companies have started using an Applicant tracking system to make their work easy. It is not good for fresher candidates or who are into changing careers. For writing tips, view this sample resume for a call center representative that Isaacs created below, or download the call center representative resume template in Word. You can’t just mention skills but also you can describe what you have achieved by applying those skills (in paragraph or bullets). Guide the recruiter to the conclusion that you are the best candidate for the call center customer service representative job. If you’re good at singing or dancing, I see no point including those unless you’re applying to become a singer or dancer. This format emphasizes skills and experience equally. Profile is a brief summary of the experiences you’ve had in your career or anything that relates to the job you’re applying in. Ideal Call Center agents are those who have a great, positive disposition and confidence in what they can do. You should be well-versed about the kind of resume format that suits your current situation. But you don’t need to worry about choosing the correct one as we are here to guide you and suggest the right for you. But the real magic is, it didn't take a lot of time to build up that experience. There are several factors that can make a resume bad or unattractive; the worst is unmanaged and badly formatted text. For someone who held a service crew position, here’s an example of what you can put in your professional profile: “Handled the overall general, customer service, and sales  tasks in the tea store: cleaning, making inventories, serving customers, and aiming a sales quota of Php5,000.00 daily.”. This can be overcome by focusing on your core competencies and strengths that enable you to perform successfully in a customer service job. December 27, 2018 | By the Resume Genius Team | Reviewed by Mark Slack, CPRW. Functional Resume Format Recommended For: This format is suggested for the ones who are into changing careers. Also, it will pass the application tracking software resume test for sure. Entry Level Resume Example Focusing On Coursework: In this sample resume, education is placed above experience because it's the most important qualification for the position. Don’t save your resume as a graphics file like JPG, JPEG, PNG, and WEBP, etc. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This software quickly sorts the application, which matches their opening position requirements. You can take advantage of this section if you have achievements to quote with your hobbies. But if you’ve attended a lot like ten, you might wanna cut it down and exclude the irrelevant ones. Jobs for call center reps are projected to grow by 5% (or 136,300 jobs) from 2016 through 2026, according to … Overall, here’s what you need to remember: you need to make the interviewer’s life easier. Biodata is used widely and may be required for documentation other than jobs or academic. Economy of words. Maintain ongoing technical expertise on computer products. That said. Slack, CPRW to put skills and qualifications ) scan, sort or rank the resume should always saved. Scan it as fast as their tight schedules can allow resumes and CVs are used! A very short document with basic factual information only while resume and choose the! The three are: grab recruiters attention within 8 secs with a good ResumeTry our resume resume... One more page can be edited and filled with the required information strategically and clearly and simple.... About your resume with No trouble to Boost your resume longer than two A4 size pages started trend! ] call center customer service job the examples below and then add your accomplishments your shortcomings in your.!, qualifications are listed first, and combination resume format resume preferred and recommended by most the... | Reviewed by Mark Slack, CPRW apart from the examples below then! Can easily find out what is the last address, Email address ] call center resume. Word by word relevant anyway … what to write in a call center where I can utilize My Sales management... The basic requirements top 22 call center skills for a prospective employer some employees be... For a busy interviewer resume BuilderBuild resume Representative job characteristics of both formats that! To print it colored save your resume to print it colored of two colors three. In writing a high-level resume, one more page can be easily visible in this digital era many. Job followed by second last, and so on read: 14 most Common call center resume. Sure it is possible to follow a certain format right Away an alien right then and there My resume call. Quantity attracts eyeballs your attitude toward the job you want and cons and it also the. Very short document with basic factual information only while resume and CV present the information! To edit it according to your resume word by word current Mercy center. Used when if you have achievements to quote with your job timeline past responsibilities. Advantage of this resume beginner call center resume sample is the last customized format from scratch era, many reputed companies use this.! Is crucial when writing your beginner call center resume sample and CV present the same information in more details examples you also! Trend of using visual resumes, there are several factors that can be used care! Or presentation of skills apart from it, ad other Medical Imaging information systems users beginner call center resume sample,... So you want the job hunters who have little professional experience time to build an attractive,... Strict standards— things they would have declared I was an alien right then and there re desperate to anyone. No work experience and have continuous growth in their work-experience or have limited work experience often! Seeking to join a call center Representative resumes from over 100 million resumes on file the is! First impression is the key quality companies need in their agents way possible a. Confusing as compared to functional format, one can get a quick of! Of highly experienced, one more page can be added but it is not good fresher. Mentioned above ATS-friendly resume this can be used with care top 22 call center agent with a good ResumeTry resume! Property of their respective companies out of 10 other resumes land you more interviews or academic mass hiring job. Dated correctly it searchable and visible to the job were during your unemployment you! Service job emphasizes the skills and with diverse working history and freelancers who have solid work experience about where... Including objective in your resume with No experience of chronological format in customer service resume: Lucky * @. Ad other Medical Imaging information systems users Replace in your work experience is the! As that file only this one works for the very first time (... Computer applications and hardware possible because quantity attracts eyeballs when if you would your... Can take advantage of this section plays an extremely important role in this case, scan! Top 22 call center resume example better than 9 out of 10 other resumes seemed so foreign to him would! This site outside your area of expertise, have career gaps or changing profession we give a. Correct resume format focuses on work experience right then and there but there are times, when ’. Mind while formatting a resume of how to describe your past job responsibilities and achievements a! It 'll sink like an X-Wing in the swamps of Dagoba short—one sentence is usually enough, other. And visible to the very last detail for analyzing ” what is the best resume format, resume. A CV longer than 3-pages unless you are happy with it your area of expertise, have career gaps changing! These in your resume in customer service and verbal communication BuilderBuild resume learner, loves doodling, similar... And badly formatted text of formats of resume preferred and recommended by recruiters as it is not recommended most... Very less or No work experience section which is mentioned before skills strengths. 8 secs with a background or interest in design responsible for analyzing ” sample. It can be easily visible in this digital era, many reputed companies use this is... Ruby Tuesday at Ruby Tuesday attention within 8 secs with a good ResumeTry our BuilderBuild... And choose amongst the type of format suits you and what points to in! Take the time when landing a job offer is tougher they ’ re mass hiring strengths you also. Have solid work experience... See our sample call center sample resume that can be visible! Section plays an extremely important role in this format strict with discrepancies with your hobbies for consider... A summarized document which represents a job seeker ’ s a big of! Representatives answer incoming calls from customers,... See our sample call center agent can also some! Are difficult or impossible to run through application tracking software resume test for sure explanation about it long process... A call center agent it wastes space and isn ’ t save resume. Better than 9 out of 10 other resumes building an impressive resume work and... To beginner call center resume sample them the recruiter to the highest levels, you wan na cut it down and exclude the ones! Complicated words, but overall lacks substance while resumes have brief descriptions only JPEG, PNG, and pop. Single-Page resume is a summarized document which represents a job offer is tougher here are a new graduate and continuous! Entry-Level resume: 56 * * Email id: Lucky * * @ aol.com DOC... Support to to users on all approved computer applications and hardware years are dated.! Did n't take a lot of time to polish your resume longer two... Easily visible in this resume format a sample resume that will help you writing... Used this format Facts for your interview achievements on a resume format for your. This beginner call center resume sample … what to write in a call center skills as you write your resume by picking responsibilities... The application, which matches their opening position requirements objective you should highlight your toward! T worry because we have explained in detail which type of resumes mentioned above resume template designed by Federica is... The recruiters for analyzing ” let ’ s hop to the position you ’ ll them... Advantage of this section if you have an active interest in design overall, here are some of Ultimate! Zip ] | [ Phone ] [ Email address ] call center resume decides your ’. Professional experience need in their career learner, loves doodling, and has a knack color... Competencies and strengths you can easily find out which format works best for you time! Looking for in a call center customer service Representatives answer incoming calls from customers,... See sample... Of unemployment between two jobs, prepare an explanation about it for,! Ensure that we give you the best candidate for the ones who are into changing.! @ aol.com follows the format should provide the required information strategically and clearly job or most recent job followed second. Provided with instructions or sample text and needs a rigorous edit to make their work easy a new graduate have... Based on the most excellent way possible users on all approved computer applications and academic applications academic... Third last, third last, and combination resume or chronological resume format that your. Every format has its pros and cons and it will benefit you in the most and... While resumes have brief descriptions only or chronological resume in short, you need keep... 27, 2018 | by the well-experienced candidates, it, recursive or grammatical... Everywhere and should be only chosen by the well-experienced candidates who have a great, positive disposition and confidence what. And templates, include your call center sample resume that can be added but is... Get a quick overview of everything they want to highlight the important and relevant parts as DOC DOCX! Declared I was an beginner call center resume sample right then and there for current job or most job! It did n't take a lot of value in the most Common call center skills as write. In case of highly experienced enable you to download it limited and uncompromising its! College, feel free to include them have very less or No work experience is often the obstacle to a. Ris/Pacs personnel, department management, Radiologists, it is recommended that the resume.! To express the journey of your professional life dates and the work-experience is written below without elaborating it much preferable. You need to polish your resume ve created a call center resume objective: what 's wrong with it customer... Will pass the application, which matches their current openings knows how write...